Privacy Policy

Last updated: September 28, 2026

This Privacy Policy explains what information TranslatePix ("we", "us") collects, how we use it, and the choices you have. By using the Service you agree to this policy.

1. Information We Collect

  • Account information: your email address (and profile name/avatar if you sign in with Google or GitHub).
  • Uploaded images: images you submit for translation or text extraction, processed in memory to produce your result.
  • Usage data: credit balance, transaction history, and basic technical logs (IP address, timestamps) used for security and rate limiting.

2. How We Use Your Information

  • to provide the Service (processing your uploads and returning results);
  • to manage your account, credits, and subscription;
  • to prevent abuse and maintain security;
  • to communicate about your account or respond to support requests.

3. Image Retention

Uploaded images are processed to produce your result and are not stored on our servers as a file library. Translation is performed in real time; we do not use your images or their content to train AI models.

4. Third-Party Processors

We share data only with processors required to run the Service:

  • Paddle.com Market Ltd — Merchant of Record: processes payments, handles billing and applicable taxes. Paddle receives your billing details directly; we do not store your card data.
  • Supabase — authentication and database hosting (account, credits, transaction records).
  • Alibaba Cloud (Qwen/DashScope) — AI model inference used to perform translation and text extraction on your uploaded images.
  • Vercel — application hosting.

5. Legal Bases (GDPR)

Where the GDPR applies, we process personal data on the bases of contract performance (providing the Service), legitimate interests (security, abuse prevention), and consent where required.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, and may object to or restrict certain processing. To exercise these rights, contact us at [email protected]. You may also delete your account at any time, after which we will remove your account records except where retention is required by law (e.g. billing records held by Paddle).

7. Cookies

We use strictly necessary cookies and local storage to keep you signed in and to remember your theme/language preferences. We do not use advertising cookies.

8. International Transfers

Our processors may store and process data in regions outside your country (including the United States, the EU, and Singapore). We rely on appropriate safeguards for such transfers.

9. Children

The Service is not directed at children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal data from them.

10. Changes and Contact

We may update this policy; material changes will be posted here. For any privacy question or request, contact [email protected].