Refund Policy

Last updated: September 28, 2026

This Refund Policy applies to subscriptions and credit purchases for TranslatePix. Payments are processed by Paddle.com Market Ltd, the Merchant of Record for all our orders.

1. Free Trial

Paid plans include a 7-day free trial. No payment is taken during the trial. If you cancel before the trial ends, you will not be charged.

2. Cancel Anytime

You can cancel your subscription at any time from your account dashboard or through Paddle's customer portal. Cancellation stops future renewals; your plan remains active until the end of the current billing period, and you keep the credits already granted.

3. Refunds

If you are not satisfied, you may request a refund within 14 days of a charge, provided that the subscription's monthly credit allowance has not been substantially used. Refund requests are handled by Paddle as Merchant of Record, in line with consumer protection law in your jurisdiction.

To request a refund:

• contact us at [email protected] with your account email and order reference; or
• contact Paddle directly via paddle.net ("Contact support") using the email address used at checkout.

4. Exceptional Cases

If the Service failed to deliver the purchased result (e.g. a technical failure that consumed credits without producing output), we automatically refund the affected credits. If that does not resolve the issue, contact us and we will make it right.

5. EU/UK Consumers

Where local law grants a statutory right of withdrawal (e.g. EU/UK distance selling rules) and digital content has already been supplied with your consent, the statutory withdrawal right may not apply — however, our 14-day refund window above still stands.

6. Contact

Questions about a refund? Email [email protected] — we usually respond within 1–2 business days.